On the apprenticeship you’ll study to gain a qualification while putting new skills to use in work, earning a competitive salary, and being supported professionally through the programme.

Salary for successful candidates:

• Southend-on-Sea: £22,590
• All other locations: £22,455

Roles are available in the following locations. To find out what the apprenticeship study programme in your location includes, click the relevant link, but remember to return to this site to apply.

Belfast

Providing Financial Services apprenticeship study programme (Level 2 with potential to progress to Level 3)

Programme Start Dates:

• 20th March
• 24th July
• 25th September

Edinburgh

Providing Financial Services apprenticeship study programme (Level 6)

Programme Start Dates:

• 15th May
• 24th July

Greenock

Providing Financial Services apprenticeship study programme (Level 6)

Programme Start Dates:

• 15th May

Liverpool

Financial Services Customer Advisor apprenticeship study programme (Level 2)

Programme Start Dates:

• 20th February

Manchester

Financial Services Customer Advisor apprenticeship study programme (Level 2)

Programme Start Dates:

• 26th June

Southend-on-Sea

Financial Services Customer Advisor apprenticeship study programme (Level 2)

Programme Start Dates:

• 20th March
• 25th September

 

For all roles, we’re looking for you to demonstrate:

• The determination to go the extra mile for customers every day to provide that truly personal service
• Great listening skills to understand the needs of the customer, along with the ability to empathise with your customer’s situation and remain calm under pressure
• The ability to handle large volumes of calls and achieve quality results while maintaining high levels of detail
• Good numerical and organisational skills
• The determination to take ownership of your career, learning and developing new skills

For roles in Belfast, Liverpool, Greenock, Edinburgh & Southend

You’ll be the first point of support for NatWest Group’s personal banking customers in one of the bank’s telephony banking teams.

The bank will look to you to deliver excellent service to its customers, keeping their needs and financial goals in mind at all times.

You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.

In this role you’ll be applying your customer service expertise when dealing with and referring customer queries. Whether it’s carrying out day-to-day banking transactions like paying bills, or helping customers identify products and services that are right for them, you’ll be on the other end of the phone to take their calls.

You’ll need to be flexible and work a rotating shift pattern.

Your hours of work will be between the hours of 7am and 9pm Monday to Sunday which will equate to 35 hours a week. You’ll be required to work 2 in 3 weekends and bank holiday working is a feature of this role.

NatWest Group will discuss your hours in more detail during the interview stage.

For roles in Manchester

In Fraud Retail Operations, the things that make a difference to our customers are what we do everyday. We’re there to help them when our customers lose money to fraud, either through unknown transactions or being a victim to a scam.. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

You’ll also be:

Building a trusting relationship with your customer on every call you take, listening carefully and asking the right questions to ensure a fair outcome
Building and maintaining a broad awareness of the techniques fraudsters use​
Identifying barriers to performance and coordinating improvements to enhance our efficiency
Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
Keeping accurate records of day to day operations, logging incidents and identifying trends
The skills you’ll need

We’re looking for someone with a natural flair and genuine desire for helping customers, using a full range of investigative tools. You’ll need to have excellent planning and organisational skills, along with good attention to detail. You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.

You’ll also need:

Great interpersonal skills, with the ability to build personal credibility, and engage with your stakeholders on often sensitive issues
A keen eye for detail, allowing you to identify potential risks to the bank and our customers
Experience of analysing and using data
The ability to convey information in a simple and understandable way
Microsoft Office skills, including PowerPoint, Excel and Word

We’re here for our customers, whatever the time of day or night, so you’ll need to be flexible and commit to working a rotating work pattern.

Your hours of work can likely to be up until midnight, and will include working one day at the weekend (Sat/Sun) and Bank Holidays. We’ll discuss your hours in more detail with you during your interview stage.

Bank Holiday working is a feature of this role.

Information coming soon…